Account Manager for an eComm marketing agency About the Company The company is a retention marketing agency specializing in maximizing customer lifetime value through tailored, data-driven email and SMS strategies. They work exclusively with eCommerce brands to help them increase revenue sustainably, without relying on paid ads. The team combines deep Klaviyo expertise, conversion-focused design, and strategic retention know-how to deliver impactful results. The Role On behalf of our client, we’re looking for a sharp, organized, and strategic Account Manager to join our growing team. You’ll take the lead on client relationships and oversee retention marketing efforts, from onboarding to execution. If you're confident, proactive, and have a strong understanding of email/SMS marketing, we’d love to hear from you. Key Responsibilities - Strategic Ownership: Create and manage email/SMS strategies tailored to each client’s brand, product cadence, and performance insights. - Campaign Planning: Build monthly content calendars and align campaigns with launches, seasonality, and past performance. - Copywriting: Write subject lines, preview text, and copy (based on proven SOPs); designers handle visuals and layout. - Client Communication: Be the main point of contact: run weekly calls, share updates, handle approvals, and respond promptly. - Performance Monitoring: Track key metrics and lead ongoing optimization through split testing and data insights. - Internal Collaboration: Work closely with designers, Klaviyo specialists, and ops to ensure flawless execution. KPIs You'll Be Measured On - Client NPS (Net Promoter Score) - Percentage of revenue generated through Klaviyo - Response time to client communications - Email deliverability and engagement metrics - Revenue uplift for clients after you take over their accounts Onboarding & Growth Path - You can expect a structured and supportive onboarding process to set you up for success: - You'll go through recorded training videos, SOPs, and resources to understand how we operate. - Expect daily check-ins for the first 4 weeks, where you’ll review tasks and align on expectations. - You'll start with 2–3 client accounts, then gradually scale up to 7+ clients as you get more comfortable and consistent. What We’re Looking For - Excellent written and spoken English - Strong attention to detail - Confident managing multiple active clients - Solid grasp of retention marketing (email/SMS strategy and execution) - Klaviyo experience is a must - Comfortable writing basic copy using proven frameworks and SOPs The Offer: - You’ll take over onboarding and manage a set of active client accounts - Location: Remote (Preferred: Europe) - Hours: Full-time | 10AM–6PM CEST (±2h flexibility) - Contract Type: Independent Contractor - Salary Range: $2,000–$4,500/month (gross) - Language: All applications must be in English Application Process - Email your CV to katarina@jobzzard.com + AI Screening (Jobzzard) - Initial Interview (with Jobzzard) - Client Interview - Paid Test Project (if applicable) - Decision and Offer

Your client’s email open rates are dropping and spam complaints are increasing. How would you diagnose and fix these issues?

A campaign’s click-through rate (CTR) is lower than expected. How would you analyze, optimize, and communicate improvements to a new client?

What are two common mistakes you often see in Klaviyo accounts that, when fixed, can lead to increased revenue for the client?