About

Hanzala is a dedicated CX Professional surpassing 3 years of expertise. Over this comprehensive tenure, he delivered exceptional support enhancing experience for over quarter million international customers. He has managed high-volume interactions across calls and emails for top-tier clients, contact centers & BPOs in industries including insurance, healthcare, retail, SaaS & fintech, regularly achieving 95%+ in CSAT, QA, KPIs & SLA adherence.

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