About

A Training and Development Leader with 10+ years of experience driving team performance and operational excellence across customer service, retail, travel, and technical support. Skilled in leading large-scale workforce expansions, designing global training models, and transforming underperforming teams into top performers. Currently serving as Training Manager II at Amazon Operation Services Philippines, partnering with global leaders to deliver strategies that improve efficiency, strengthen talent pipelines, and boost results. Previously managed cross-border training operations for 2,500+ agents at Concentrix, launched new business lines, and pioneered remote training solutions that became best practices. Passionate about people development and data-driven solutions, with expertise in building training programs that scale, transform teams, and deliver measurable business impact.

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